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SHIPPING & RETURNS

Last updated: December 19, 2024

DELIVERY

All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.

Delivery and processing speeds vary by pricing options. "Lowest Price" orders may ship to Flight Club first for verification and typically take 7-12 business days (M-F, excluding holidays) to reach buyers located in the 48 contiguous states. Excluding deliveries to PO boxes and military bases, it will typically take 3-4 business days (M-F, excluding holidays) for a "Fastest To You" item, ordered before 11:00 AM local time with standard delivery, to be delivered to a buyer located in the 48 contiguous states. For “Fastest To You” items ordered after 11:00 AM local time with standard delivery, it will take 4-5 business days to be delivered to a buyer located in the 48 contiguous states.

If you place an order by December 20 at 11 AM local time for an item labeled ‘Fastest To You’ and select the ‘Standard’ delivery method, you can expect your item to be delivered on or before December 24th.

Depending on your item's location, one of our preferred partners can fulfill your order using their next day delivery option. Our partners include, but are not limited to, FedEx, UPS, DHL and USPS.

Carrier next day delivery is an option for “Fastest To You” items available only to buyers located in the 48 contiguous states, excluding PO boxes and military bases. It will typically take 1 business day for a “Fastest To You” item ordered before 2 PM ET with carrier next day delivery to be delivered to a buyer located in the 48 contiguous states. It will typically take 2 business days for a “Fastest To You” item ordered after 11:00 AM local time with carrier next day delivery to be delivered to a buyer located in the 48 contiguous states. Estimated delivery times do not apply to international orders, which vary by country.

If you place an order by December 23 at 11 AM local time for an item labeled ‘Fastest To You’ and select the ‘Next Day’ delivery method, you can expect your item to be delivered on or before December 24th. Please note that not every item is eligible for Next Day delivery.

Once your order ships, you will receive an email notification with your tracking information. International customers are responsible for any additional fees or taxes after an item ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses.

RISK OF LOSS

The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Flight Club is the seller of record for purchases made by buyers shopping from the United States. Replacement of products and credits applied to your account for shipped items claimed as not received are subject to our investigation, and we may require you to sign and return an affidavit before looking into your claim.

We will replace products and credit your account at our discretion.

CANCELLATIONS

For sneakers, you may cancel your order within 3 hours of placing it or before the order is confirmed by the seller, whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither has occurred, simply access your order via “Track My Order” or “My Account,” click “Cancel Order” and follow the instructions.

If you checked out as a guest, you will need to create a Flight Club account to manage or cancel your order.

RETURNS

All sales with Flight Club are final. If you discover an issue with your item, you must contact customer support within 14 days of receipt of your item. Failure to contact us within 14 days of receipt may result in the denial of your claim.

If you have any questions with regard to sizing or condition of a specific product on our site, please contact us before committing to purchase.

Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.

Please feel free to contact us with any questions.